What support is offered with a purchased theme?
All support for themes purchased on the BYLT Marketplace is provided by the theme developer. You can find your theme’s support link by logging in and going to the individual theme’s page. Support links are found in the sidebar.
What is your refund policy?
Since Child Themes are digitally delivered and a non-tangible goods refunds are a sticky situation of sorts. We want you to be happy with your purchase so we’ll gladly issue a refund within 14 days of purchase. We only ask that you contact the developer of your theme prior to requesting a refund to ensure that any questions or concerns you may have are not addressed via documentation or support. You can contact the developer of your theme via the button on the sales page for your theme.
Have a question? You can contact us in advance.
What is WordPress?
WordPress is an online, open source website creation tool and content management system. Clear as mud, right? Basically, WordPress is the easiest and most powerful blogging and website content management platform (or CMS) in existence today.
What is Genesis?
Genesis is a framework for WordPress that allows for the creation of highly-custom, feature rich, secure websites.
What is a Genesis Child Theme?
Genesis Child Themes are an extension of the Genesis framework. Child themes allow for the customization and enhancement of the core Genesis framework both in terms of visual design and functionality.
What do I need to have in order to use a purchased theme?
All BYLT.me themes are developed specifically for the Genesis framework so you will need to first install Genesis. Fortunately, this is very easy to do, this video will show you how.
How do I pick the right theme?
There’s a lot to think about in picking the right theme for your website but it often comes down to two factors: taste and purpose. The theme you choose should provide a solid platform from which to publish/deliver content and connect with your audience as well as visually represent the purpose of your website. If you’re not finding what you’re looking for in the world of child themes, it may be time to step up to a fully custom web presence. Contact SPYR when you’re ready to go big.
I want a custom theme. Do you offer custom design and development?
BYLT.me is a product of SPYR which just happens to be a visual brand design and development company. What luck!
If you’re looking for big, full-custom brand design then SPYR can absolutely get you there. Click here to get started.
How do I purchase a theme?
All transactions on BYLT.me are handled via a secure connection to Stripe.
How do I download my purchased themes?
Simply go to your account dashboard and view/download any theme you have purchased.
How long after purchasing an item do I have to Download it?
Your purchase will be available for download as long as the item remains for sale on BYLT.me. If the item is removed from the marketplace, it will no longer be available for download.
How to Create an Account?
Follow this link and you will be asked for your name, email, and password. That’s it!
Will your themes work on WordPress.com?
Website hosting, who do you recommend?
We’ve had a great relationship with Bluehost for years and highly recommend their service.
How do I become an affiliate?
Simply click here to register with BYLT.me. After you’ve created your account, log in and go to the “Affiliates” page and click “Sign Up”.
Where do I find my affiliate URL?
Your affiliate URL can be found in your dashboard. You will also find your custom link in the sidebar of any product you wish to promote. This link will only be available when you are signed in.
Can I call you?
No, I’m afraid we don’t offer phone consulting.
Are the stock photos featured in the theme demo/preview sites included in the purchase?
Are PSDs (layered Photoshop files) included with my theme purchase?
No. Unless otherwise specified, PSD, or layered Photoshop files, are not included with your theme purchase.
What software do you suggest for editing photos?
What if I have more specific questions about customizing or tweaking the themes?
All questions related to theme customization should be directed at the developer of the theme. You can find the support link for each theme on the theme page.